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Posted By: Sergio Goldvarg
Posted On: Monday June 29, 2020 at 11:50 AM
Dear John,
Thanks so much for your kind words and I am more than happy that was able to help you with the 1958 Ford! And yes, the model I send to you is only one of the three prototypes made.
I also want to thank to all the collectors friends comments, but this is very simple, we are all collectors and when we have an issue with one of our models, we expect the factory to help us, who else? During my nearly 60 years of collecting, I was fortunate to get help from factory only two times, so I expect that any collector that buys one of my models, will have my help, if I am able to do so. Sometimes, I am sold-out and even out of prototypes, so is hard to help, but I will do my very best to find a solution. Warmest regards, everyone and have a great and SAFE week!

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Message thread:

I need to share this... by John Merritt #28321
Thank you, John. Well said. (EOM) by David Holcombe #28321.1
The world could use a lot more people like Sergio. (EOM) by Allan Ording #28321.2
Excellent! Very glad that Sergio was so generous in helping you. This kind of help goes a long way by Curtis Parisi #28321.3
Thank you John for sharing such an uplifting story especially by Lou Petrucci #28321.4
IMO Sergio is a business man who knows quality service, a model by Jack Dodds #28321.5
Sergio is not only a businessman Jack, he is also an by Mike Coupe #28321.5.1
And thank you, John, for your courage in fighting this siege. (EOM) by Mark Lampariello #28321.6
I feel obliged to add that Sergio did a huge favor by Roger Kerr #28321.7
great gesture Sergio, and thank you John for all your doing on the front line (EOM) by Geoff Jowett #28321.8
Very cool! If that ain't customer service, then I don't know what is. (EOM) by Jani Bodmann #28321.9
fantastic! (EOM) by Jacques Roest #28321.10
Sadly, we get excited to read this because in 2020 this is "atypical." Decades ago, this would've.. by Christopher Moroni #28321.11
Thanks, Sergio, for reminding us that there are good people too!! (EOM) by Richard Nosker #28321.12
This is one of many stories I have heard of Sergio going above and way beyond for his customers.... by BenD Lampson #28321.13
Sergio is a class act. He responds almost immediately to any concerns by J D Simmons #28321.14
Congrats John! Sergio has been great in providing models for the Countryside show as well. by Harvey Goranson #28321.15
Harvey...I was planning on mentioning below on another thread that Sergio owns this iconic car. (EOM) by BenD Lampson #28321.15.1
see below (EOM) by Frank Gioia #28321.15.2
Sergio is a true gentleman and credit to the hobby. (EOM) by Mark Sweeney #28321.16
x2 (EOM) by Frank Gioia #28321.16.1
Dear John, by Sergio Goldvarg #28321.17

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