I did this work for 27 years. If they couldn't appreciate that
these two weren't car thieves right away, calm down and check further on the basis of that, they are in the wrong business. I mean, just look at the initial response of the couple; scared, confused and totally rattled to the point of tears. Their immediate impression given off is elderly pensioners. Then to jail the poor guy in with a bunch of low-lifes overnight just magnifies their poor judgement. They are very lucky he didn't have a heart attack over this. I am stunned by this lack of professionalism.