I have been in that womans situation myself one time and I went toxic on them
them the bastard bunch of corporate pirates who call them selves, "The Careing Bank,
I have now been a customer with this bank with branches all around Australasia and Thd Pacific, since 1966. With computerization our interactions have now become minimal, our transactions mostly taken care of automatically.
Since their awful days of past tyranny, their customer relations have greatly improved.